Transparency and consistency across all aspects is an important part of any project, with everyone having the same understanding of all elements. This is particularly important with regards to the terminology (or taxonomy) that is used by different businesses and organisations, particularly in any documentation or software.
So with this in mind, when you are choosing a flexible issue tracker, a key requirement should be that there is the functionality to allow terminology to be customised in order to match the terminology used by that particular organisation.
Obviously a large percentage of the project management software on the market uses the most universally used/commonly known terms for the different components, although this may not be the specific term your business usually uses, and so this is where you can run into problems.
An example which comes to mind is if an issue tracker is being used in a call centre or helpdesk type scenario, as then the project may be more likely to be called product.
Don’t panic just yet though, as luckily there is some project management software out there which are aware of this and are created in such a way that those working on the project are able to amend the on-screen labels so that they are in keeping with their usually terminology. The ability to do this also makes the PM software and in turn the project more accessible as there is no need for extensive technical knowledge or expertise, when anyone can open a file and change the details.
Easy peasy? Well nearly, but you do also need to think about what might happen if a new version of the software is released, as with a lot of software the labels cannot be migrated across meaning you have to waste time doing it all over again. However some software stores the terminology you have adapted in XML format, meaning it is friendly to other versions and even other programs and applications.
Countersoft’s Gemini project management software, works in this way and so you are able to create bespoke issue tracking. as issues are flagged automatically, meaning you can take action more quickly.