You could turn to iTunes help if you meet some problems.The most important role of iTunes help is the five R’s instructions that stand for reset, retry, restart, reinstall and restore.
You could choose troubleshooting iTune to be initiate reset.The first thing it commands the user is to turn off and on the apple device. Usually when this can’t resolve the problem, it will direct you to the home screen and select “Settings” then “General” to reset all settings. If the problem still persists, then hold down the “Menu” button and the “Power” button for approximately 10 seconds or until a logo of Apple appears and resets the device.
Retry could be another step.It instructs the Apple owner to detach and reattach the USB cable connections from the computer and the device. One should inspect carefully the USB cable for any debris or interference to the connection and then plug it into different ports or use a different cable. Keep your iTunes software version up to date.
Restarting is the third process when troubleshooting with iTunes help. This time, the Apple device should be detached from the computer, and then one should Log out and close iTunes. The computer then should be restarted.
After this process iTunes help will walk you through the reinstallation proces. This is under the summary tab. After installation, update the software on iTunes help and click on check for updates.. Reinstalling and updating your device can surely take time but it is worth while.The final phase of troubleshooting is restoring the Apple device to the factory settings by syncing the device with iTunes. This can be done by selecting the “Summary” tab and clicking the “Restore” option.You will be asked by the computer to back up the files because it will completely remove everything on your iPod. Then simply sit back and wait to complete the restoration process.Bear in mind that you have to consult Apple care professionals or diagnostic tools before restoring your iPod or device. If you really need more assistance you may visit the Apple website because they offer customer support especially if the product is still under warranty.